Privacy Policy

At Crazy Star Casino, we collect and use information to provide and protect your account and our services. This Privacy Policy explains what data we collect, how we use and store it, and the steps we take to protect it. We recognise that your privacy matters, and we aim to make our practices clear.

Types of data we collect

Personal data

When you create or use an account, we may collect your name, date of birth, contact details and address. We may also request identity documents and other information needed to check your account. If you contact us, we keep a record of your message and our response.

Technical data

We may collect information about the device and browser you use, your IP address, login activity and how you interact with our website. This helps us keep the service working, identify technical problems and protect accounts from unauthorised access.

Transactional data

We keep records of deposits, withdrawals, payment methods and account activity. Payment information may be handled by third-party payment providers. The details available to us depend on the method and provider used.

How we use your information

We use your information to manage your account, process transactions, respond to enquiries and provide customer support. We also use it to check identity, monitor account security, prevent misuse and meet applicable obligations. Where we use information to understand how the website performs, we aim to use only what is needed for that purpose.

How we protect and store data

We use access controls and other appropriate measures to help protect personal information against unauthorised access, loss or misuse. Access is limited to people and providers who need the information for their work. We keep data only for as long as it is needed for account services, security, record-keeping or applicable requirements, then delete or anonymise it where appropriate.

Cookies and tracking technologies

Cookies help us maintain sessions, remember settings and understand how visitors use the website. Some cookies are needed for the site to function; others support performance analysis. You can manage cookies through your browser settings, although blocking essential cookies may affect account access or other features.

Your privacy rights

You can ask us what personal information we hold about you and request a copy. You may also ask us to correct inaccurate information or delete data where deletion is available. Other requests, such as restricting certain uses of your information, may also be available under applicable law. We may need to verify your identity before acting on a request. Some information must be retained where required for security, account records or legal obligations. To make a privacy request, contact [email protected].

Information sharing and third parties

We may share relevant information with providers that support payments, identity checks, website operations and customer service. We may also disclose information where required by law or to investigate suspected misuse. We expect providers handling personal information on our behalf to protect it and use it only for the services they provide.

Updates to this policy

We may update this Privacy Policy when our services or data practices change. The current version will be available on this page. Please review it from time to time to see how we handle your information.