Our support team can help with questions about games, payments and promotions, as well as account issues and technical concerns. If you need help signing in, checking a withdrawal or using a feature, choose the contact option that suits your enquiry. You can also send general feedback or ask about working with Crazy Star Casino. Include any relevant details when you get in touch, but never send your password or full payment card number. The team will direct your message to the right department.
| Department | Contact |
|---|---|
| Customer support email for account and technical enquiries | [email protected] |
| General enquiries and feedback email | [email protected] |
| Affiliate enquiries email | [email protected] |
| Customer support phone number | +44 20 7946 0382 |
| Live chat working hours | 24/7 |
| Phone support working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and your account ID where relevant. This helps us avoid delays and respond accurately within our standard handling times.
Contact Form
Response Time
Our support team aims to respond promptly to player enquiries. Most inquiries are answered within one business day, while more complex issues may take longer depending on their nature. Live chat usually replies within minutes, and email requests are typically handled within 24 hours. Cases involving document checks or external partners can extend resolution times.
Feedback
We welcome your feedback, suggestions, and ideas to improve the site. Every message is reviewed carefully by our team and used to improve games, promotions, and the overall user experience. Send thoughts, bug reports, or feature requests to [email protected] and we will review them promptly and consider them for future updates.