User Terms and Conditions

These Terms and Conditions explain the rules for using Crazy Star Casino and set out the relationship between us and anyone who registers or uses an account. Please read them alongside any rules shown for a particular game or promotion. By using the platform, you agree to follow the terms that apply to your activity.

Account responsibilities

You must provide accurate information when registering and keep your contact details up to date. Your account is for your own use. Do not share your login details or allow another person to use it. You are responsible for activity on your account unless you have told us about unauthorised access.

We may ask you to verify your identity, address or payment method. Please respond to these requests and contact us promptly if you notice activity you do not recognise. We may restrict account access while we review a security concern or complete required checks.

Eligibility requirements

You must be at least 18 years old to use Crazy Star Casino. You must also be legally permitted to gamble where you are located. We may check your age, identity and location, and we may refuse registration or restrict an account if these requirements are not met.

Each person may hold one account unless we have expressly agreed otherwise. You must not open another account to avoid a restriction, self-exclusion or account limit.

Acceptable platform use

Use Crazy Star Casino only for lawful, personal activity. Fraud, collusion, misuse of promotions, interference with games and attempts to bypass security controls are not permitted. We may review unusual activity and suspend or close an account where we reasonably believe these rules have been broken. Where appropriate, we may ask for information before deciding what action to take.

Tools for responsible use, including account limits, may be available in your account. You are responsible for setting limits that suit your circumstances and for telling us if you need help controlling your activity.

Bonuses and promotions

Each promotion has its own eligibility rules, wagering requirements and expiry conditions. Check the terms displayed with an offer before taking part. Unless an offer says otherwise, promotions are available only to eligible account holders and cannot be transferred. We may withhold promotional benefits while we investigate suspected misuse and will explain any decision affecting your account.

Deposits and withdrawals

Use a payment method that belongs to you. Available methods, transaction limits and any applicable processing information are shown when you make a payment request. We may ask for verification or carry out checks before processing a withdrawal. These checks can affect how long a request takes.

You can request a withdrawal of available funds, subject to applicable account checks and any valid promotional conditions. If a payment cannot be completed, we will provide information about the next steps where we can.

Dispute resolution

If you have a question or complaint, contact our support team with your account details and a clear description of the issue. We will review the relevant account activity and explain our response. If you disagree with the outcome, ask us about the available escalation process, including any independent dispute resolution route that applies.

Updates to these terms

We may update these Terms and Conditions to reflect changes to Crazy Star Casino, our procedures or applicable requirements. We will make the current version available on the platform and communicate material changes where appropriate. Please review updates before continuing to use your account. If a change affects you and you do not agree with it, you can stop using the platform and contact us about your account balance.